Windsor's Mayor is calling on the province for assistance to deal with the massive flooding that's impacted primarily the east end.
At a news conference Thursday afternoon, Drew Dilkens explained that this is a personal situation and there are many people who have been impacted that don't have insurance.
Dilkens says they had one equipment malfunction, but it did not impact the storm sewer system's function.
"I can tell you that there was one pump that went down, we operate at full capacity with 3 pumps at the Little River plant, we do have 4 pumps there. If one goes down a backup kicks in. One of the pumps did go down, there was a fire in that pump on the belt that was repaired within 2 hours but when that pump went down the backup kicked in and was pumping everything normally."
Dilkens says this is something he can understand at a human level.
"I've had this happen myself, so I understand this is a very uncomfortable situation I understand it's very costly, for residents and we're here to help and we're doing everything we can as a municipality to assist and at this time we need help from the province to come in and help us to handle events like this."
(Photo courtesy of Theresa Kenney)
Dilkens says the province will send down a team from Toronto once the storm has passed to assess the damage.
He says the 3-1-1 call centre has been operating flat-out all day and has taken around a thousand calls.
Dilkens adds the centre remains open until 11 tonight, and it's important for residents to report any situations of flooding for the city to respond accurately.
He is requesting people to use the least water they can, whether its showering or cooking or anything else, because it all affects the capacity in the system.