A partnership between Caesars Windsor and the Brentwood Recovery Home is expected to help reduce potential violent interactions.
With funding from Caesars Windsor Cares, the security staff at Caesars will train the 55 Brentwood staff in non-violent crisis intervention.
The programs have been developed by the Crisis Prevention Institute.
"The training is to give them the tools to help de-escalate any behaviour level they might come across and to ensure that at the end of the say they go home safe and the people they're dealing with go home safe too," says Caesars Security Manager, Curtis Holden.
.@CaesarsWindsor is partnering with Brentwood Recovery Home. Caesars security is providing non-violent crisis de-escalation training program to Brentwood’s staff and volunteers. #cklw @AM800News pic.twitter.com/qK42sp1DFo
— Rob Hindi (@rhindi800) November 13, 2018
He says there are a number of techniques they'll teach the Brentwood staff.
"We talk about personal space, we talk about non-verbal signs, we really go into detail about the different levels of behaviours that CPI showed us and we do a big exercise on empathetic listening," he says.
Brentwood Director of Development Mark Lennox says this program will help staff be better trained sooner.
"We're so grateful that Caesars Cares has looked after the training because for us as a not for profit we would have done the training because it's important but it probably would not have happened for another year or so."