2017 was a busy year at Windsor's 311 call centre.
In all, 140,000 calls were handled, about 2,000 more than the year before.
One significant event stands out as the reason - the major flooding in the city last August.
Elena Sleziak is the Call Centre Manager.
"We were pretty much inundated with calls during the first couple of weeks following that event" says Sleziak "So the online option was highly utilized by our residents so that they could get in their request for service and do it at their own time whenever was convenient for them because that's available 24-7"
Detailed numbers track how many calls were handled, time of the call, time to pick up the phone, service level and more.
She says throughout the year the centre performed well "in spite of" the major weather event driving up calls.
She says with only a few exceptions the service level hit the target of 75%.
"It just depends on the call volume for the day and how busy we are. " explains Sleziak "Sometimes when there is significant weather like snow we might see more call volume coming in, so our service level may not, you know, be as good on that one day. But overall we were able to achieve our target so we're really pleased about that."
Online requests more than tripled as well from 2016 to 2017 - from 1,300 in 2016 to almost 4,700 last year.