Enwin Utilities is reviewing a letter from the province asking all Ontario electricity distribution companies to voluntarily stop disconnecting customers' power during the winter months.
Enwin CEO Helga Reidel confirms Enwin did receive the letter today from Ontario's Energy Minister Glenn Thibeault which was sent to all electricity distribution companies.
He writes that "at no point, under any circumstances, should a customer be put at risk over their electricity bill."
At Enwin, Reidel says disconnecting power is a last resort and currently only 30 customers have no power.
She says Enwin takes several steps before disconnection including never disconnecting on a Friday, suspending all disconnections before the Christmas holidays and it does not disconnect in the winter if the projected temperatures for two consecutive days dips below zero degrees.
She points out from November to January, more than 14, 631 notices went out to customers warning them they are heading in that direction.
"So clearly the large number of notices we sent out does not result in a disconnection," says Reidel.
The letter from the minister does not force Enwin to reconnect the power to those customers who were cut off.
Reidel says at some point, the cost of power needs to be paid by someone.