A number of complaints have been filed with the provincial government over delays in the delivery of cannabis.
It has been barley two weeks since the drug was legalized. and now the Ontario Ombudsman is looking into those complaints.
There is no formal investigation, but spokesperson Linda Williamson says in an email to the Canadian Press that staff are reviewing all complaints against the Ontario Cannabis Store and resolving them informally wherever possible.
She says the office has been receiving complaints "over the past several days,'' but did not say how many.
Williamson says if the ombudsman decides to pursue a formal investigation, the process is to first inform the organization in writing and then announce it publicly.
She adds the ombudsman has been in contact with OCS officials and is monitoring developments.
The online Ontario Cannabis Store (OCS) is the only legal retailer of cannabis in the province, and private retail brick-and-mortar stores aren't set to open until April next year.
— with files from The Canadian Press