Enwin is warning customers of another attempt to use the trusted utility to gain entry into area homes.
There have only been a couple reports of a scammer attempting to gain entry to customers' homes claiming to be an Enwin employee, but one attempt is too many, according to Enwin's Barbara Pierce-Marshall.
She says the fraudster attempted to gain access to change the customer's thermostat, an item that Enwin doesn't provide.
"On a rare occasion I guess on which we might need to visit a customer's home and have access to the inside, but we have a protocol in place that we contact them by phone or in writing or both," says Pierce-Marshal who added Enwin never goes door-to-door to sell or service anything.
She says employees will have photo ID, but in the rare case they do show up on your doorstep unannounced, that employee will never have a problem with a customer calling to confirm who they are.
"Even that could be faked, so if the customer feels at all uncomfortable in any circumstances that they can't identify whether or not this is an Enwin employee, they should just call our customer care centre," added Pierce Marshal. "They [Enwin employees] would expect that if they arrive unannounced they would be asked for ID and that the person in the house or business would want to verify their identity."
She says Enwin notifies police when potential fraud attempts are reported to them — but if the person is asked to leave and they refuse — customers should contact police directly.
Pierce-Marshal also reminds customers never to share any of their account information with someone who arrives on their doorstep unannounced.