A heads-up if you are going to be calling 311 or 211 today — you won't find anyone on the end of the line.
From 8am to 1pm today, the call centre is going through maintenance and the phone lines will be down. However, online services will not be affected and people are welcomed to visit www.311online.ca to enter a request.
To use the 211 service, people can visit www.211ontario.ca to reach a 211 specialist.